By accessing, browsing, or purchasing products from vistawave.pro (“the Site”), you (“Customer”) agree to these Terms & Conditions (“Terms”), our Refund & Return Policy, and Privacy Policy. If you do not agree with these terms, refrain from using the Site or purchasing our products.

1. Product Scope

Vista wave LLC sells external-use pet care products only (intended for use on pets’ bodies, fur, or external spaces—no ingestible items). Our product line includes:
  • Pet shampoos, waterless baths, wipes, and paw cleaners
  • Deodorizers, grooming tools, nail care, and oral care tools (external use)
  • Pet apparel, collars/leashes, mats, and external-use toys

2. Billing & Payment Terms

  • Billing Type: All purchases are one-time sales (no recurring subscriptions). Full payment is due at checkout.
  • Billing Descriptor: Charges will appear on your payment statement as: vistawave.pro – Pet Care Products.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express) and secure online payment platforms. Failed payments will delay order processing until full payment is confirmed.

3. Checkout Requirements

Before completing your order, you must:
  • Provide accurate shipping/billing information (we are not liable for delayed, lost, or misdelivered orders due to incorrect details).
  • Check the mandatory checkbox confirming:

    “I have read, understood, and agree to Vista wave LLC’s Terms & Conditions, Refund & Return Policy, and Privacy Policy.”

4. Order Processing & Fulfillment

  • Orders are processed within 2 business days of payment confirmation (excluding weekends/holidays).
  • We reserve the right to cancel orders if:
    • Products are out of stock (you will be notified via email and issued a full refund).
    • Payment is fraudulent or unconfirmed.

5. User Responsibilities

  • Product Safety: All products are for external pet use only. Perform a patch test (e.g., apply a small amount of shampoo to your pet’s skin) before full use to avoid allergic reactions.
  • Follow Instructions: Use products only as directed on packaging labels. Vista wave LLC is not liable for harm to pets caused by improper use.
  • Age/Species Appropriateness: Ensure products are suitable for your pet’s age, size, and species (e.g., avoid using dog-specific shampoos on cats).

6. Intellectual Property

  • All content on the Site (logos, product images, descriptions, and branding) is the exclusive intellectual property of Vista wave LLC. Reproduction, distribution, or modification of this content without written permission is prohibited.

7. Limitation of Liability

Vista wave LLC is not liable for:
  • Pet allergic reactions (patch tests are recommended before use).
  • Indirect losses (e.g., pet discomfort, inconvenience) unless caused by manufacturing defects.
  • Third-party damage to products during shipping (contact the carrier for claims).

8. Changes to Terms

We may update these Terms at any time. Revised Terms will be posted on this page with a new effective date—your continued use of the Site constitutes acceptance of the updated terms.

9. Governing Law

These Terms are governed by the laws of South Carolina, USA. Disputes will be resolved in Richland County courts (Columbia, SC).