This Shipping Policy applies to all orders placed via vistawave.pro (U.S.-only shipping at this time).
 

1. Order Processing Time

 
  • Orders are processed within 2 business days of payment confirmation (excluding weekends, holidays, and high-volume periods like Black Friday).
  • You will receive a shipping confirmation email (with tracking number) once your order is dispatched.
 

2. Shipping Methods & Delivery Times

 
We use USPS First Class Mail or UPS Ground for all U.S. orders:
 
  • Delivery Time: 3–7 business days from the date of shipping (varies by location).
  • Shipping Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time.
 

3. Shipping Costs

 
  • Standard shipping: $3.99 (for orders under $50).
  • Free standard shipping: Available for orders over $50 (U.S. addresses only).
  • Expedited shipping (2–3 business days): $9.99 (available at checkout for eligible locations).
 

4. Address Accuracy

 
  • You are responsible for providing a correct, complete shipping address. If an order is returned due to an incorrect address, you will be charged a re-shipping fee (equal to the original shipping cost) to resend the order.
 

5. Delayed or Lost Shipments

 
  • Carrier Delays: We are not liable for delays caused by shipping carriers (e.g., weather, logistics disruptions). Track your order via the provided tracking number for updates.
  • Lost Shipments: If your order is marked “delivered” but not received, contact the carrier first (USPS/UPS) to file a claim. If the carrier cannot locate the package, email us at shaquil@vistawave.pro (include your order ID) for further assistance.
 

6. Shipping for Returns/Exchanges

 
  • For eligible returns/exchanges (per our Refund & Return Policy), you are responsible for return shipping costs (non-refundable).
  • Use a trackable shipping service for returns (we are not liable for lost return packages). Ship eligible items to:

    Vista wave LLC

     

    5324 Bush River Rd Apt B7

     

    Columbia, SC 29212-3013