This Refund & Return Policy applies to all external-use pet care products sold via [vistawave.pro] (e.g., pet shampoos, wipes, grooming tools, apparel, and toys). We strive to ensure your satisfaction with our pet-safe products—below are our clear terms for returns and refunds.
 

Overview

 
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
 
To be eligible for a return, your pet product must be:
 
  • Unused (no signs of application/use on pets)
  • In the same condition as received
  • Sealed in its original packaging (for hygiene-focused items like wipes, shampoos, or paw cleaners)
 

Non-Returnable Items

 
Due to hygiene, safety, or product nature, the following pet care items are not eligible for return:
 
  • Opened/used external pet products (e.g., opened shampoos, used wipes, or used grooming tools like nail clippers/brushes)
  • Personalized/custom pet items (e.g., engraved collars, custom-sized apparel)
  • Pet toys that show signs of wear (chewed, torn, or soiled)
  • Gift cards for Vista wave LLC products
 

Partial Refunds

 
Partial refunds (deducted based on product condition) are granted only in these situations:
 
  • Sealed pet products returned outside original packaging (undamaged, unused)
  • Grooming tools with minor, non-damaging cosmetic imperfections (not due to our error)
  • Items returned 15–30 days after delivery (unused, in original packaging—15% restocking fee applied)
 

Refund Process

 
  1. Once your return is received and inspected, we’ll email you to confirm receipt of the item.
  2. We’ll notify you via email if your refund is approved or rejected (e.g., for non-eligible items).
  3. Approved refunds will be processed to your original payment method within 7–10 business days.
 

Late or Missing Refunds

 
If you haven’t received your refund:
 
  1. Verify your bank/credit card account (refunds may take 3–5 business days to post).
  2. Contact your credit card issuer or bank (processing delays are common).
  3. If issues persist, email us at shaquil@vistawave.pro with your order ID and refund request details.
 

Sale Items

 
Only regularly priced pet products may be refunded. Sale/discounted items are non-refundable (eligible for exchange only if defective/damaged).
 

Exchanges

 
We only replace items if they are defective, damaged, or incorrect (e.g., wrong product shipped):
 
  1. Email us at shaquil@vistawave.pro with your order ID and issue details (photos of defects/damage help speed up processing).
  2. Ship the item to:
    Vista wave LLC

     

    5324 Bush River Rd Apt B7

     

    Columbia, SC 29212-3013

     
     
 

Gifts

 
  • If the item was marked as a gift and shipped directly to you: You’ll receive a Vista wave gift credit for the return value (mailed as a digital gift card once the item is received).
  • If the gift was shipped to the purchaser first: Refunds will be sent to the gift giver (they will be notified of the return).
 

Return Shipping

 
  • You are responsible for return shipping costs (non-refundable—costs will be deducted from your refund if approved).
  • For high-value items (e.g., premium grooming tool sets), we recommend using a trackable shipping service (we are not liable for lost return shipments).
 

Need Help?

 
For refund/return questions, contact us at shaquil@vistawave.pro with your order ID and inquiry details.